Frequently Asked Questions
Everything you need to know about your smart home journey.
What shipping options are available for my order?
We offer standard and expedited shipping across the globe. Standard shipping typically takes 3-7 business days depending on your location, and tracking information is provided via email once your order leaves our warehouse.
Are SwitchBot products compatible with Matter and HomeKit?
Yes, many of our latest products support Matter via the SwitchBot Hub 2, allowing seamless integration with Apple HomeKit, Google Home, and Amazon Alexa for a unified smart home experience.
What is your return policy for electronics?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the product in its original packaging within 30 days of delivery for a full refund.
Do SwitchBot devices require a hub to function?
While many devices work locally via Bluetooth, a SwitchBot Hub is required for remote control, voice assistant integration, and creating automated scenes when you are away from home.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How long is the warranty period on SwitchBot hardware?
All SwitchBot hardware products come with a one-year limited warranty covering manufacturing defects and hardware failures under normal use conditions.